Kendal~Crosslands Communities’ skilled care residency received the highest quality rating from the Federal government’s Center for Medicare and Medicaid Services. This news just came in from Medicare.gov, the official U.S. government site. The rating system of 1 to 5 Stars is based on 3 quality domains: annual licensing health inspection, staffing, and quality measures. Star ratings for each domain and the overall rating range from 1 star to 5 stars, with more stars indicating better quality. Since the inception of the Five Star Quality rating in December 2008, Kendal-Crosslands Communities has consistently maintained a 5 Star rating.

“Kendal has worked to transform our culture’s view of aging and of older persons, stressing the potential for fulfillment and continuing contribution during the later stages of life”, says Phil DeBaun, Chief Executive Officer of Kendal~Crosslands Communities.  “As our values state, we are committed to the belief that human life is sacred and that all people are to be treated with dignity and respect”, says DeBaun.

Kendal~Crosslands is a continuing care retirement community (CCRC), offering independent living cottages and apartments, personal care, and skilled nursing and rehabilitation services all on one campus when and if you need it.   Both locations, Kendal at Longwood and Crosslands share a common border on over a 500-acre arboretum campus.

The Community’s health care programs are designed to help residents stay well and to maintain their highest level of self-care and independence. The focus is maintaining residents’ well-being and preventive care; and promoting residents’ active participation in their health care decisions. The community has 2 Medicare-licensed skilled care residences. “Its our dedicated staff , teamwork, and our culture which is why we received this rating”, says Celia Agustin, Health Care Administrator, Kendal at Longwood.

The skilled nursing residence at Crosslands is currently undergoing a transformation from the traditional structured medical model to a cozy and personal household model   “This represents a departure from the traditional way of living in a long-term care environment and is a natural next step to the person-centered care approach that is central to our values”, says Cathy Emig, Health Care Administrator, Crosslands.  The staff who care for residents come from many disciplines and together they maximize the resident’s capabilities, promote and encourage personal relations, all in a home-like environment with an expansive country kitchen, large living rooms, bright dining spaces, and many windows to bring the outdoor garden space indoors.

Kendal~Crosslands Communities is an accredited CCRC by the Commission on Accreditation of Rehabilitation Facilities.  This accreditation officially recognizes health and human service providers as having met standards for high quality of service. In addition, the Community also received accreditation as a Person-Centered Long-Term Care Community (PCCLTC) which demonstrates their ability to foster a holistic culture that focuses on: autonomy, dignity, and individual choice of the persons served, cultural competence, flexibility, families/support systems, and understanding what residents want, how the services should be delivered, and how the residents can be engaged in the community.